Faq

The cost to clean your carpets and rugs is based on several factors, including the size of your house, the layout, your preferences and specific needs. We provide you with a free quote tailored to your specific needs.

Rooms: A standard room is approximately 3 x 4 metres (12 square metres). This includes most average rooms. Larger rooms may be considered as 1½ or 2 rooms. Once we know this, we can give you a free quote over the phone or via email.

We provide you with a 100% Satisfaction Guarantee up to 14 days.

It would be ideal if you ensure that toys are picked up from the floor. We cautiously move all sensible furnishings and set up it back. We may aslo ask that you evacuate all breakables, for example, lights, and photographs and so forth.

Individuals with hypersensitivities and Asthma should clean the floor coverings every 2 months.

Vacuuming alone won’t work. Proficient cleaning is the way to executing dust vermin which is the main source of allergens in the indoor condition. An expert rug clean should be done about at regular intervals or thereabouts.

Drying time depends on some variables such as the thickness of pile and fibres, the weather conditions and the air circulation – factors such as humidity and ventilation play a part in drying time. We use a drying method that takes approximately 2 hours.

The sprays we use are safe and non toxic and are fine for kids /pets / and people who have allergies.

First scoop up any solids that have been spilled. Then blot the area with white towelling. Place carpet solution onto the towel and blot over the stain, be careful not to smudge the spot.

If wearing street shoes, use entry mats to remove most of the dirt upon entering the house. It’s better to remove your shoes on entering. Treat spills and accidents (from pets or people) immediately.

Immediately after cleaning: Floors can be a little slippery so please allow a couple of hours for drying. We use a low moisture cleaning system so it should be dry after a couple of hours. You can walk on the carpets almost immediately. We recommend that you wear socks so as not to transfer body oil and soiling on the fresh carpet.

Carpets and fabrics not properly cleaned and maintained have the potential to cause a variety of health problems. Professional carpet cleaning improves the indoor air quality of your home or work environment and it extends the life of your carpet.

A spot is a substance nourishment, oil, soil and so on that has clung to the rug fiber however has not gotten set. Spots are in all likelihood evacuated by an expert floor covering cleaning administration. A stain is further developed and may have gotten set, requiring extra treatment.

We use Non-toxic carpet cleaning solutions that are safe for babies and pets.

Usually they are new stains. This occurs when drinks containing sugar, such as tea, coffee or soft-drinks are spilt into the carpet. Once dry, the sugar becomes sticky and begins to collect dust and dirt over time, making it appear that the stain is coming from underneath the carpet. In rare cases there may be a problem with the underlay. Problems with underlays are rectified by removing the carpet to treat the area, or they may require replacing the underlay entirely. Our service technicians can advise you on the best treatment.

No, not all stains are removable. If our technicians need to use extra treatments, a treatment fee may be charged for special attention. This will always be discussed with you prior to treatment.